Order & Cancellation Policy

Custom Orders & Lead Times

• Most custom orders require 3–5 days lead time.
• Rush orders may be available; please contact us to confirm availability.

Pickup & Delivery

• Pickup only in Lincoln, St. Charles & St. Louis County, Missouri.
• Please arrive on time — our products are perishable and made fresh.

Payment & Deposits

• All custom orders require a 50% non-refundable deposit at the time of booking to secure your date and begin preparation.
• The remaining 50% balance is due in full at pickup.
• Orders will not be released until the balance is paid.
• Deposits are non-refundable, but may be transferable if your order is rescheduled with at least 3 days’ notice.
• Failure to pay the remaining balance at pickup may result in the order being forfeited.

Cancellations & Changes

• Orders can be changed up to 48 hours before pickup.
• Cancellations within 48 hours may forfeit your deposit due to preparation and ingredient costs.

Allergens

Our products are prepared in a home kitchen that handles common allergens. Please review our Allergens & Ingredients page and contact us with any specific concerns.